FoundFilm Terms of Service
These Terms of Service ("Terms") are a contract between you and Reid Operating Systems Inc. ("we," "us," "our") governing your use of the FoundFilm mobile application ("FoundFilm," the "App"). By ticking the box on the sign-in screen, or by downloading or using FoundFilm, you agree to these Terms. Our Privacy Policy explains how we handle your information. If you do not agree, do not use the App.
Language. These Terms are also available in French. Phones set to French show the French version first, and every player can switch between French and English. Players in Quebec may choose to be bound by this English version. If the two versions differ for a player in Quebec, the French version prevails.
1. Eligibility
You must be at least 16 years old to use FoundFilm. At account creation you confirm that you are 16 or older; if you are under 16 you may not use the App. If you are between 16 and the age of majority where you live, you confirm that a parent or guardian has reviewed and agreed to these Terms. If you are a parent or guardian who permits a minor to use FoundFilm, you agree to these Terms on the minor's behalf and you are responsible for the minor's use of the App, including any purchases made through the minor's account. When you reach the age of majority, continuing to use FoundFilm means you accept these Terms yourself. If we learn that a player is under 16, we close and delete the account. If a parent or guardian turns FoundFilm off through Apple, we lock the account until they turn it back on.
2. Your Account
You are responsible for your account and for keeping it secure. Provide accurate information, keep one account per person unless we allow otherwise, and do not share your account. You are responsible for activity that happens under your account.
3. Licence To Use FoundFilm
We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use FoundFilm for your own non-commercial entertainment, subject to these Terms. You may use FoundFilm on any compatible Apple device that you own or control. Your use is also subject to the Usage Rules in the Apple Media Services Terms and Conditions, including Family Sharing where enabled. We reserve all rights not expressly granted.
4. Acceptable Use
You agree not to: break the law or these Terms; cheat, use bots, spoof your GPS location, or otherwise gain an unfair advantage; buy, sell, rent, or trade any account, virtual item, or in-app currency for real money or anything of value outside the App; harass, threaten, or harm other players; post content that is illegal, hateful, harassing, sexually explicit, or infringing; impersonate others; attempt to access, disrupt, or reverse-engineer the App or its systems; or exploit bugs. We may remove content and suspend or terminate accounts that break these rules.
Safety, Reporting, and Complaints. We do not allow players to post illegal content or content that is harmful to young people, including sexual content, content encouraging self-harm, bullying, hate, threats and scams. You can report a player or their profile (from the menu on their profile) and any comment from inside the App, and you can block other players. To report a problem with a trade, offer, listing or Dark Room, report the player involved or open a Support ticket. People on our team review every report, and we may remove content, reverse trades, or suspend or ban accounts; each action is recorded with a reason. To report a real-world location that is unsafe or private property, use Support in the App (Location or Property Concern), the report link on our website, or email info@foundfilm.app. Movie posters in the App come from TMDB and are shown as originally released, so some may include mature themes or partial nudity.
If you disagree with a decision we made about your content or account, or want to complain about how we handled a report, use Support in the App (Ban Appeal, or Message Support on the ban screen) or email support@foundfilm.app and our online safety lead will review it and reply.
5. Your Content
You may post content such as usernames, bios, comments, Dark Room names and notes, offer messages and listing notes, profile pictures, profile backgrounds and Dark Room cover pictures ("User Content"). You keep ownership of your User Content, but you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to host, store, reproduce, adapt, display, and use it to operate and promote the App. To the extent permitted by law, you waive your moral rights in your User Content in our favour for these purposes. You are responsible for your User Content and confirm you have the right to post it. We may review, remove, or refuse any User Content, and we provide in-app tools to report and block other users. We are not responsible for User Content posted by others.
6. Player-To-Player Trading
FoundFilm lets players trade collectible "prints" and in-app currency with each other. Trades are between players. We provide the platform but are not a party to and do not guarantee any trade. Trade carefully; completed trades are generally final. We may reverse, cancel, or void trades and take action on accounts involved in fraud, scams, exploits, or other abuse. We are not liable for losses arising from trades between players.
7. Virtual Items and In-App Currency
FoundFilm includes virtual items ("prints" and their editions, and map and profile themes) and in-app currency ("movie tickets"). These are licensed to you for use in the App only. They have no real-world monetary value, are not your property, cannot be redeemed for real money, and cannot be transferred, sold, or cashed out outside the App. You have no ownership interest in them. We may manage, regulate, change, or remove virtual items and currency, and they have no value if your account is closed or the App is discontinued, except where the law requires otherwise. All purchases of virtual items and currency are final except where a refund is required by Apple's policies or applicable law.
Inactive Accounts. If you do not use your account for 60 days, any 70MM prints in it (a rare film print offered as a special reward for collectors) may be released back into the game. Your other prints and your account are not affected. If an account is banned, its 70MM prints may be released back into the game 60 days after the ban.
Rewarded Ads. If we offer them, you can choose to watch an ad in return for an in-game reward. We will not show ads you did not choose to watch, and rewards from ads are in-game items only.
Events, Premieres, and Giveaways. From time to time we run free events, such as Premieres, streak events and gifts. No purchase is necessary to take part. Each Premiere's rules are shown in the App. Streak events show their days and prize on the streak card, and only accounts made before a streak event starts can take part. Prizes are in-game items only, have no cash value, and cannot be exchanged for money. Our staff and test accounts cannot and do not win. We may change, cancel or end an event at any time, and we may withhold a prize from an account that cheats or breaks these Terms.
8. Purchases, Subscriptions, and In-App Purchase
All real-money purchases in FoundFilm, including movie tickets, subscriptions and any premium features, are made through Apple's in-app purchase system. We do not sell them any other way. You can also earn movie tickets by playing.
Subscriptions. FoundFilm offers an optional Director subscription, billed monthly or yearly, and an optional Unlimited Quest Rerolls subscription, billed weekly. Current prices are shown in the App before you subscribe. If an offer includes a free trial, your paid subscription starts automatically when the trial ends and your Apple account is charged, unless you cancel at least 24 hours before the trial ends. Before you subscribe, the App describes what you get for the price. Paid subscriptions renew automatically at the end of each period and continue until you cancel. Your Apple account is charged for the renewal at the then-current price within 24 hours before the end of each period. You can manage or cancel your subscription in your Apple Account subscription settings; cancellation takes effect at the end of the current period. Refunds are handled by Apple under its policies.
Refunds. If a purchase is refunded, we may remove the movie tickets or items it provided, even if this makes your balance negative. While your balance is negative you cannot spend movie tickets. If three Movie Ticket packs bought on your account are refunded, the account is banned automatically. You can ask a person on our team to review it from the ban screen, and if Apple reverses a refund, we undo what it took. If a purchase is refunded after you delete your account, the movie tickets or items that couldn't be taken back, and the refund strike, carry to a new account made with the same Apple Account.
Special Offers and Referrals. We may offer limited-time prices (including introductory prices for new subscribers and promotional prices for current or past subscribers, through Apple), sales and referral rewards. Each offer shows who qualifies, what the reward is and when it ends. The App shows the current rules. Offers can change or end at any time, and we may refuse or reverse a reward earned through fake accounts, cheating or abuse. If a friend's account is deleted because they are under 16, the reward for that friend is taken back.
9. Developing Prints
FoundFilm lets you develop collectible prints by walking to drops in the real world, or by using movie tickets (our in-app currency) to develop a drop from afar or to skip a drop's recharge wait. Prints cannot be bought directly with real money. The App shows the price in movie tickets before you confirm. Prints are virtual items licensed under Section 7 (Virtual Items and In-App Currency). They have no cash value, cannot be redeemed for real money, and cannot be sold or exchanged outside the App, and we do not offer any means to cash them out.
10. Third-Party Services
Apple. Purchases, subscriptions and Sign in with Apple are provided by Apple under Apple's terms.
Apple Music (MusicKit). FoundFilm lets you add a song to your profile using Apple Music. This feature uses Apple MusicKit and is subject to Apple Music's terms.
Supabase. Our database and player accounts.
Cloudflare. Runs part of our servers, stores pictures, serves the map and App updates, and protects the App from abuse.
Sentry. Crash and error reporting.
TMDB. FoundFilm uses movie data and images from The Movie Database. This product uses TMDB and the TMDB APIs but is not endorsed, certified, or otherwise approved by TMDB.
OpenStreetMap. Map data © OpenStreetMap contributors, available under the Open Database Licence.
Google AdMob. If we offer rewarded ads, Google AdMob provides them under Google's terms.
FoundFilm may also contain links to third-party websites or services that we do not control. We are not responsible for their content or practices, and your use of them is at your own risk.
11. Intellectual Property and Copyright
FoundFilm, its design, code, and branding are owned by us or our licensors. You may not copy, modify, distribute, or create derivative works except as allowed by these Terms. Movie titles and posters belong to their respective owners and are provided through TMDB.
If you believe content in the App infringes your copyright, send a notice to legal@foundfilm.app that includes: your contact information; identification of the copyrighted work; identification of the infringing material and where it appears in the App; a statement that you have a good-faith belief the use is not authorized; a statement, made under penalty of perjury, that your notice is accurate and that you are the copyright owner or authorized to act for the owner; and your physical or electronic signature. We will remove or disable access to infringing material, and in appropriate cases we will terminate the accounts of users who repeatedly infringe. Our designated agent is registered with the US Copyright Office (DMCA-1081902).
If you send us suggestions, ideas, or other feedback about the App, you grant us the right to use that feedback without restriction and without compensation to you.
12. Termination
You may stop using FoundFilm and delete your account at any time in Settings. If you delete your Apple Account, we delete your FoundFilm account (unless it is banned). If you stop using Sign in with Apple for FoundFilm, you are signed out. When you delete your account, your comments are deleted, and your name on past trades shows as "deleted player". We may suspend or terminate your access if you break these Terms or to protect the App and its players. Some provisions survive termination, including Sections 5 (Your Content), 7 (Virtual Items and In-App Currency), 13 (Disclaimers), 14 (Limitation of Liability), 15 (Indemnification), and 16 (Dispute Resolution and Governing Law).
Bans and Usernames. If we suspend or ban an account, usernames it has used may stay unavailable to other players. A suspended or banned account can still be deleted from the ban screen in the App, or you can email support@foundfilm.app and we will delete it. If you sign in again with the same Apple Account, the ban comes back. If you delete an account that is banned, owes movie tickets or has refunded ticket packs, we keep a scrambled (one-way) copy of your Apple Account ID with only that ban, balance or refund count, for up to 2 years, and a new account made with the same Apple Account starts with them. We never do this when an account is deleted because its player is under 16.
13. Disclaimers
FoundFilm is provided "as is" and "as available," without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the App will be uninterrupted, error-free, or secure, or that items or trades will always be available.
FoundFilm is a walk-to-collect game played in the real world. Always stay aware of your surroundings, obey all laws, and do not trespass on private property or enter unsafe areas while playing. You play at your own risk.
Nothing in this section limits your rights, or our liability, under Quebec's Consumer Protection Act or any other law that cannot be waived.
14. Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost data, profits, or virtual items. Our total liability for any claim relating to the App is limited to the greater of the amount you paid us in the 12 months before the claim or fifty US dollars (US$50.00). Some jurisdictions, including Quebec, do not allow certain limitations, so parts of this section may not apply to you.
15. Indemnification
You agree to indemnify and hold us harmless from claims and expenses arising out of your use of the App, your User Content, your trades, or your breach of these Terms, to the extent permitted by law.
16. Dispute Resolution and Governing Law
These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-laws rules. Nothing in these Terms limits rights you have under mandatory consumer-protection laws where you live. Before starting a formal proceeding, you agree to first contact us at info@foundfilm.app and give us 30 days to try to resolve the dispute with you informally. Subject to those consumer-protection laws, any dispute arising out of or relating to these Terms or the App must be brought in the courts of the Province of Ontario, and you and we each submit to the jurisdiction of those courts. You may also bring a claim in a small claims court that has jurisdiction over it. If you are a consumer in Quebec, you may bring a claim in the courts of Quebec, and this section does not take that right away.
17. Changes To These Terms
We may update these Terms from time to time to change the rules for eligibility and accounts, gameplay, virtual items and in-app currency, events, offers and referrals, community standards, safety and moderation, the third-party services we use, and how to contact us, or to comply with the law. We will not use this to change the nature of the App, or the price of a subscription you already have except through Apple's subscription price-change process. We will post the updated version in the App with a new "Last updated" date and, for material changes, provide additional notice where required. If you are a consumer in Quebec, we will give you written notice in the App at least 30 days before a change takes effect, setting out the new or changed clause, the clause as it read before, the date the change takes effect, and your right to refuse it; you may refuse the change and cancel your account, at no cost or penalty, within 30 days after it takes effect. Otherwise, if you keep using the App after a change takes effect, you accept the updated Terms.
18. Apple-Specific Terms (End User License Agreement)
If you downloaded FoundFilm from the Apple App Store, the following apply:
These Terms are between you and us only, not with Apple. Apple is not responsible for the App or its content.
Your licence to use FoundFilm is a non-transferable licence to use the App on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
We, not Apple, are solely responsible for the App and for providing any maintenance and support for it. Apple has no obligation to furnish support.
To the extent any warranty applies and the App fails to conform, you may notify Apple and Apple may refund the purchase price; otherwise, to the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform are our responsibility.
We, not Apple, are responsible for addressing any claims by you or a third party relating to the App, including product-liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims under consumer-protection or privacy law.
We, not Apple, are responsible for investigating and resolving any third-party claim that the App infringes intellectual-property rights.
You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist-supporting" country, and that you are not on any U.S. Government restricted-parties list.
Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
You must comply with any applicable third-party terms when using the App (for example, your wireless data service agreement).
Developer contact. Questions, complaints, or claims about the App should be directed to: Reid Operating Systems Inc., 12110 Westlake Drive, Tecumseh, Ontario N8N 4W3, Canada; telephone +1 (548) 565-0713; email: legal@foundfilm.app.
19. General
These Terms are the entire agreement between you and us about the App and replace all prior discussions and understandings. Our Privacy Policy explains how we handle your information and is not part of these Terms. If any provision of these Terms is found to be unenforceable, that provision will be limited to the minimum extent necessary and the remaining provisions remain in full force. If we do not enforce a provision, we do not waive our right to enforce it later. You may not assign these Terms. We may assign these Terms, including in connection with a merger, acquisition, financing, or sale of all or substantially all of our assets. We are not liable for any delay or failure to perform caused by events beyond our reasonable control. You agree that we may provide notices and other communications relating to the App electronically, in the App, or by email if you have written to us by email, and that electronic communications satisfy any legal requirement that a communication be in writing.
20. Contact Us
FoundFilm is operated by Reid Operating Systems Inc. For questions about these Terms or the App, contact us at info@foundfilm.app. For privacy questions, contact privacy@foundfilm.app or see our Privacy Policy.